Customer Care

Delivery is free from € 79 of purchase for France (total amount of the basket shown at the bottom of the order summary page, after deduction of any possible commercial discount). Below this amount, the delivery costs will be 5.90 € for France, 7.90 € for the worlwide and overseas territories.

Your package will be left in your mailbox if its dimensions allow it.

Otherwise, you will be left with a transit advice note with the number of your package and the name and address of your post office to which it was delivered.

The postman can also give it to a guard or a concierge, you will then be informed by a calling card which invites you to come and collect it from the latter.

Items sold by Gueule d'Amour and shipped to addresses outside the European Union are invoiced excluding VAT and will be subject to the VAT regime provided for by the legislation of the country of destination. However, import fees or customs duties may be charged for these deliveries depending on the laws of each country.

Gueule d'Amour offers 4 payment methods:

- Credit card: Carte Bleue, Visa, Mastercard, issued in France
- PayPal
- Check
- Bank transfer

Payment is completely secure thanks to the online payment system of our banking partner: Banque Populaire. Your bank details only circulate on the Internet in encrypted form, that is, they are encoded in such a way as to make them completely unreadable. In addition, they are only processed by the Banque Populaire and are never in the possession of Gueule d'Amour.

In fact, when you type in your card number to make your purchases at Gueule d'Amour, it is in reality to the Banque Populaire that you send them and not to Gueule d'Amour.

From a technical point of view, the security system is based on SSL (Secure Socket Layer) encryption.
The encryption is fully supported by Systempay of the Banque Populaire.

To obtain an invoice, log on to our site then go to the "my account" section accessible from the home page, enter your login details and click on "my order history".

Then select the order for which you wish to obtain the invoice.

Click on "Get an invoice" on the right in the order detail that is displayed.

This will allow you to access and save your invoice if you wish.

If a product does not suit you or if you have changed your mind, you can return the products to us within 14 days in their original packaging and in a perfect condition. For that, it's simple ! Contact our customer service within 72 hours of receipt of your package.

After this deadline, no complaint can be taken into account.

We would like to draw your attention to the fact that in the case of a retraction:

- returned items must never have been used, be in perfect condition and in their original packaging

- return costs are your responsibility

As a safety measure, we advise you to use a follow-up delivery method. Please let us know if you would like a refund, exchange or credit worth 6 months on a next order on https://www.gueule-damour.com

Upon receipt of the products and after validation of their condition by our team, we will proceed according to your choice:

- Reimbursement by the means of payment used at the time of placing the order

- Either to the creation to have valid 6 months, to use when your next order on our site. (+ 10% more gain)

- Either to replace by an identical or different model with settlement of the difference if more expensive. In this case, the package must contain a check of 5.90 € + the difference of the price of the articles to the order of GUEULE D'AMOUR.

If your order does not satisfy you, you have up to 14 days from receipt to return the item (s) concerned.

We will make a credit or refund of items received within 14 days of receipt in our warehouse. We will refund the shipping costs only if all items of your order are returned to us.

We are sorry. Please contact us and give your order number so that we can provide you with a solution.

This is definitely a problem with your browser's cookies !

A simple way to fix this problem and finally log in to your account again is to clear the browser cache and remove its cookies.

Here is a page explaining this according to the browser: https://support.google.com/mail/answer/32050?hl=fr

There are several ways to get discounts in the form of promo codes:

- By subscribing to the newsletter (bottom right)

- Being Gangs of Love on Facebook

- By giving your opinion on the products you have ordered

- By participating in our various Mouve d'amour contest

- And finally, by accumulating points fidelity thanks to your purchases

We work with different suppliers around the world, including France, Switzerland, Asia, Germany and Spain.

We always carefully control the quality of the products we offer to offer the best for you and your pet.

Gueule d'Amour gift cards can be purchased online by clicking here. Gueule d'Amour gift cards can be redeemed at www.gueule-damour.com only.

If your code does not work, check that the letters O and I have not been confused with the numbers 0 and 1 as this may be the cause of the problem. The entered code must be identical to the communicated one (if your code includes capital letters, thank you to respect them ex: GDA2018). To avoid errors, the easiest way is to copy, paste your promotional code in the field reserved for this purpose.

Check that your cart meets the terms and conditions of your code because some of them can not be combined with other offers or promotions. Also check that the start and end dates are respected. If your code still does not work, try removing cookies from your computer and use a different internet browser.

If you have further questions, contact us for help.

If you see an error message appear on the shopping cart page try to delete your cookies, use a computer and change your browser if there is a problem.

This is definitely a problem with your browser's cookies!

A simple way to fix this problem is to clear the browser cache and delete its cookies. Here is a page explaining this by browser: https://support.google.com/mail/answer/32050?hl=en

If, despite this, you still can not log in to your account or create your account, contact us via our contact form, we will be happy to help you!

It is essential for Gueule d'Amour to provide a secure browsing space for our customers and the necessary steps are taken to ensure the security of your personal data.

Payments are secure and all bank card payments are made on the secure site of Banque Polulaire. Thus, no data of payment concerning you is stored on the site https://www.gueule-damour.com, removing any possibility of fraud by piracy of the site. In addition, your credit card number is never communicated to us, only the validation of your payment is transmitted to us.Finally, all your data is encrypted before passing over the Internet by Secure Socket Layer (SSL) technology, thus ensuring their security.

If you see the message "unsafe" in your address bar under Google Chrome, do not worry, there is no security problem, this message will disappear once connected to your account Gueule d'Amour. If you sign into your account once in your cart or at the beginning of your purchases, you will not see this message.

If you are unable to add an item to your cart or if you see an error message appear on the product page try to delete your cookies, use a computer and change browser if something goes wrong.

This is definitely a problem with your browser's cookies !

A simple way to fix this problem is to clear the browser cache and delete its cookies. Here is a page explaining this by browser: https://support.google.com/mail/answer/32050?hl=en

If, despite this, you still can not log in to your account or create your account, contact us via our contact form, we will be happy to help you!

This is definitely a problem with your browser's cookies !

A simple way to fix this problem and finally log in to your account again is to clear the browser cache and remove its cookies.

Here is a page explaining this according to the browser: https://support.google.com/mail/answer/32050?hl=fr

It's super easy to earn loyalty points!

How to earn loyalty points?

All the different ways to earn points:

- Write a review (Up to 3 points)

- Order (10 € spent = 1 point)

Awards

Earn points for redeeming vouchers and redeem them when you pay for your order.

10 points = 5 €
100 points = 50 €
200 points = 100 €

How to use your points?

1) Log in to your account or create an account , if you haven't already.

2) Go to the " My loyalty points " page, then click on "Convert my points into a discount voucher ".

Yes! Your personal data is strictly confidential and 100% protected!

In accordance with the provisions of the Data Protection Act of 6 January 1978 (amended by the law of 6 August 2004 on the protection of individuals with regard to personal data processing), you have the right Access, rectification or opposition on the personal data collected concerning you. These rights can be exercised by contacting us via the form on the < Span style = "color: # d2017e;"> Contact .

Automated processing of information, including management of the e-mail addresses of site users, has been declared to the CNIL.

Your email address will not be disclosed to any third party without your consent, in accordance with our strict commitments to you.

The cookies used at Gueule-damour.com are used to improve your navigation and provide you with the most relevant information possible. The cookie does not allow to identify you but will help to measure the activity of the Internet users on the site. In a nutshell, a cookie saves information during your navigation such as the date and time of your visit and the pages you visited. Social network cookies collect personal data as soon as the share buttons are used.

All data generated by cookies is for internal use only and will not be passed on to third parties. No cookies will be activated without your consent. You can disable them from your browser at any time by changing the settings:

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Find out more about cookies and your rights: http: //www.cnil. en / your-rights / your-tracks / the-cookies

Can not find an answer to your question ?

Call us on 03 83 26 91 70

From Monday to Friday

from 10:00 to 18:00

Or contact us by email at contact@gueule-damour.com or directly on our online form, we will be happy to help you !